In ensuring optimal customer support, Pathix ASP has implemented a Help Desk for both internal and external clients. With a dedicated team of support resources with various skill sets, clients are able to log problems or issues they are experiencing. As requests are logged by clients they are immediately assessed to ensure timely response by our support team.

Technical support is centrally managed at our head office in St. John’s. We provide remote technical support to our clients through a hybrid of communications access including telephone support, electronic mail, and web browser access.

In developing our own tracking/reporting software for the help desk, called the Customer Service Response System (CSRS) the web interface allows a registered customer to logon and submit problems/issues online, review current status of outstanding problems/issues and update/append information to already submitted problems/issues.

To access the Pathix CSRS, click here.